KUNDE SAKER HELP
Replies, notes, tasks and attachments
Keep customer communication and internal follow-up in one timeline.
Open an email card to view its conversation history.
Choose “Add internal note” for information only your team should see. These notes are never sent to the customer.
Add a task or phone-call note. Tasks also appear in the shared task list.
Write your reply using formatting, links and up to ten attachments totaling 3 MB.
The organization signature is used by default. Choose a personal signature in your profile, and review the full reply before sending.
Assign a ticket number manually or enable automatic numbering for the pipeline. The customer receives a Norwegian acknowledgement with the ticket number.