KUNDESAKER HELP
Troubleshoot email and synchronization
Find the cause without sending duplicate replies.
Check Settings → Mailbox and confirm that the mailbox is connected and the trial or paid period is active.
For Google and Microsoft, check account selection, consent and mailbox permissions. Reconnect when needed. For password-based setup, check the host, port, username and password with your email provider.
Import fetches messages from your chosen start date in batches of up to 20. New messages are retrieved automatically in the background. Large imports may need several batches.
Folder moves and sent replies synchronize in the background. A pending marker means work is queued.
For unconfirmed reply delivery, check your mailbox’s Sent folder before retrying to avoid duplicate replies.
Recognized moves made in your email client can update a pipeline. A pending move made in CRM takes priority.