KUNDE SAKER HELP
Troubleshoot email and synchronization
Find the cause without sending duplicate replies.
Check Settings → Mailbox and confirm that the mailbox is connected and the trial or paid period is active.
For connection failures, check host, port, username and app password. Microsoft accounts require Microsoft sign-in with IMAP enabled.
Messages are imported in batches. The first sync starts with the latest 20 messages. Automatic sync normally runs about every five minutes.
Folder moves and sent replies synchronize in the background. A pending marker means work is queued.
For unconfirmed reply delivery, check your mailbox’s Sent folder before retrying to avoid duplicate replies.
Recognized moves made in your email client can update a pipeline. A pending move made in CRM takes priority.